JOIN OUR WEBINAR

Thursday, February 26, 2026 | 3:30 - 4:15 PM ET

Evolving Your Non-Emergency Line with HARMONY AI

Support your community and save your team time with realistic voice quality and tools directly in your control

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Experience the latest capabilities of non-emergency automation designed for the modern ECC. Join us to see how HARMONY AI delivers a seamless caller experience that you can trust.

In this session, we will cover:

  • Hear how HARMONY’s realistic voice provides a natural experience for your callers.
  • See how Agent Builder gives you direct control to configure and test your own logic.
  • Learn from the real-world success of agencies already using HARMONY daily.
  • Discover flexible options to start at your own pace, from testing to going all-in.

You might find this interesting if you:

  • Want to reduce dispatcher burnout by offloading routine call volume.
  • Are evaluating if modern AI quality is finally ready for your callers.
  • Seek a low-risk way to test automation without losing agency control.
  • Want a first look at the new HARMONY AI capabilities.

 

Speakers

Karin Marquez

Karin Marquez

Chief Public Safety Brand Officer at RapidSOS

Karin Marquez is a public safety veteran, having started her career in 1997 as a dispatcher, where she dispatched Police, Fire and EMS. Since beginning her career, Karin has risen through the public safety industry, helping to design, shape, and innovate the 911 infrastructure in use by agencies across the United States.

Zach LaValley

Zach LaValley

Chief Technology Officer at RapidSOS

Zach LaValley is a technology leader dedicated to the human-centered digital transformation of public safety. With a background in scaling complex systems at high-stakes, operationally driven industries like healthcare, he focuses on building trusted AI that supports telecommunicators under pressure.

Conor Fucci

Conor Fucci

Senior Director, Product at RapidSOS

Conor Fucci is a product leader who has spent the last seven years at RapidSOS partnering with agencies to modernize emergency response. He leads the strategy for Non-Emergency Automation, focusing on delivering high-fidelity AI that bridges complex engineering with the practical, daily needs of the modern ECC.

Cody Shadle

Cody Shadle

Director Public Safety Dispatch at City of Reno Public Safety Dispatch Department

Cody has spent 17 years in public safety with the last 5 years as Manager/Director for the City of Reno's Public Safety Dispatch Department.

Sara Colacurcio

Sara Colacurcio

Systems Support Supervisor at City of Reno Public Safety Dispatch Department

Sara has spent 11 years in dispatch, including 6 years as a Supervisor. She also served 9 months as a System Support Supervisor, supporting operations and system performance.

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