User safety is becoming a key element of customer experience (CX). As consumers closely identify with brands that provide services they rely on every day, brands must realize their responsibility to keep users safe before, after, and during use of their services. With peace of mind as a new product differentiator, especially for app and connected device providers, technology companies should start considering emergency response as a key element of their workflows in user health, safety, and security.
Hear from user safety thought leaders about ways to leverage new tools to provide reassurance and transform the outcomes of incidents:
- Jessica Reed, Director of Business Development, RapidSOS
- Mate Nagy, Director of Sales, RapidSOS