Google and RapidSOS Now Provide Emergency Location for 911 Calls Nationwide

By Reinhard Ekl on 9/19/18 9:00 AM |


Today we are excited to announce that RapidSOS and Google have launched Android Emergency Location Service (ELS) in the U.S. This allows Android devices to send faster, more accurate 911 caller location to 911 communications centers nationwide – all through the secure RapidSOS NG911 Clearinghouse.

Download the NG911 Clearinghouse overview


How it works: Android ELS via the NG911 Clearinghouse 


Any 911 center with access to the NG911 Clearinghouse will automatically receive faster and more accurate device-based caller location for 911 calls from Android devices. The caller doesn’t need to do anything – the service is automatically enabled.

This is not a replacement to the Carrier location Public Safety Answering Points (PSAPs) already receive through the ALI – rather, it is a supplemental source of data to help dispatchers quickly and securely access caller location. 911 centers with the NG911 Clearinghouse integration will receive the Android device location data in addition to the ALI location they are used to.

Get free access to the Clearinghouse


Android ELS: Source of Device-Based Location

99% of Android devices (version 4.0 and upwards) support Android Emergency Location Service (ELS) – an Android service that transmits a more reliable emergency location both indoors and outdoors (by fusing Wi-Fi, GPS, cell tower data, and other sources) to emergency services during a 911 call. ELS is already being used in 15 countries worldwide and there have been numerous stories where the ELS technology has saved lives.


NG911 Clearinghouse: Secure Location & Data Platform for Public Safety

The NG911 Clearinghouse is a NG911 standards compliant Location Information Server (LIS) and Additional Data Repository (ADR) that integrates into most major 9-1-1 call-taking, dispatching and mapping systems, and is also accessible through RapidLite. RapidSOS offers this service at no cost to public safety, and it can be accessed by any authorized 911 center in the United States. Over 1,000 agencies, covering more than 100 million Americans, are already receiving life-saving data from the NG911 Clearinghouse.


The impact: Android ELS via the NG911 Clearinghouse

In January 2018, RapidSOS and Google conducted a pilot project to evaluate an integration of Android Emergency Location Service (ELS) with the RapidSOS NG911 Clearinghouse. Three test regions participated in the pilot project and ELS location was captured via the NG911 Clearinghouse and transmitted to the pilot PSAPs as supplemental location for a fraction of wireless 9-1-1 calls. The objective was to measure location accuracy and speed of delivery, as well as to understand the operational impact of delivering supplemental device location to PSAPs. 



Key Findings: Faster, More Accurate Location Saves Lives


Key Finding 1: ELS through the NG911 Clearinghouse was more accurate and faster than traditional E911 location.

  • While apps locate users based on the device location, 9-1-1 call-takers rely on inaccurate and slow network-based data to locate wireless callers. The results of this pilot show that ELS location via the NG911 Clearinghouse provides more accurate location data, and a faster speed of delivery, than the ALI.


Key Finding 2: PSAPs successfully received Android ELS supplemental location from the NG911 Clearinghouse, integrated into their existing software.

  • Through free integrations into existing call-taking, dispatch, and mapping software (full list of partners here), the NG911 Clearinghouse enables PSAPs to receive supplemental device-based location on the systems that call-takers are already used to. This pilot showcased how via the NG911 Clearinghouse, device-based location can successfully be transmitted to PSAPs as supplemental location to the ALI.


Key Finding 3: This location technology was used during real emergencies, saving lives.

  • The most exciting part of the pilot was seeing the positive impact this location technology has on real emergencies. From medical emergencies to car crashes, multiple stories were captured from the pilot that demonstrate the importance of accurate location information in dispatching help quickly and efficiently.


How can my PSAP get access?

There are two ways for PSAPs to access life-saving data from the NG911 Clearinghouse – through existing PSAP software systems or through RapidLite. To make sure you don’t miss out on having access to data from Android devices today, follow these two steps: 

Step 1: Claim your PSAP’s 100% free, zero-commitment, RapidLite account in minutes today.

Step 2: Set up a meeting with your RapidSOS public safety representative to determine the easiest path to an integration through your CPE, CAD, or mapping software.

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